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CANCELLATION AND REFUND POLICY OF THE COMPANY

How to Cancel Booking?

Booking can be cancelled directly on website. You can also cancel your booking by calling our Customer Support helpline on +91-745494-8848.

Cancelling a MOZO Rooms is as easy and fast as booking one. We ensure that our cancellation process is simple–with quick confirmation, and fast refunds.

Company Check-In & Check-Out Time:

Standard Check-In time: 12 PM

Standard Check-Out time: 11 AM

If the booking is Cancelled up to 3 rooms:

Cancellation TimeCancellation Fee
Between 7 to 15 days of check-in dateRefund (50%)
Less than 7 days of check-in dateCharged for 1 Night
In Case if No Show upNo Refund
.

On the date of check-in :

In case you decide to cancel a booking after check-in time or do not show up at the hotel, no refund is applicable on the booking.

Mid Stay Cancellations

In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded..

If the booking is cancelled of 4 or more rooms :

You need to pay at least 50% of the booking amount as advance to make a booking for 4 or more rooms.

Cancellation TimeCancellation Fee
15 Days Before Check-in DateFree cancellation (100% refund)
Between 7 to 15 days of check-in dateRefund (50%)
Less than 7 days of check-in dateCharged for 1 Night
In case of No ShowNo Refund
.

On the date of check-in :

In case you do not show up at the hotel, no refund is applicable on the booking.:

Mid Stay Cancellation :

In case you decide to shorten your booking for 4 or more rooms post the check-in date, no refund is applicable on the booking.

How to Cancel :

You can cancel your booking directly on website. You can also call us on +91-745494-8848 to cancel your booking. The applicable refund amount will be credited to you within 7 working days. The refundable amount will be directly credited into the customer’s bank account.